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What is Contact?

Contact refers to any level of customers as long as they have contact information available. Every contact must be assign to at least one List. List is also a way to do contact grouping (e.g. ).


  1. Each contact MUST have email as well as phone number, otherwise, Sifuchat won’t be able to detect them.
  2. Any two or more contacts that share a similar email address or phone number will be known as DUPLICATE.
Each contact MUST have email as well as phone number

To add new customers, you have two options:

Option 1: Bulk Import
Click List > Click import bulk contact > Download Excel > Complete Excel template > Click Choose File to reupload the edited Excel > Click Import

Option 2: Add only a single contact
Click List > Click Add a contact > Fill the form & assign to the LIST already created > Click Add Contact

Watch this video on how to view and edit contact:

How to add new contacts
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