First, make sure to create at least one LIST before uploading the contacts. Second, please do not forget to input the list. Warning: No space or symbols are allowed.
To add new customers, you have two options:
Option 1: Bulk Import
Click List > Click import bulk contact > Download Excel > Complete Excel template > Click Choose File to reupload the edited Excel > Click Import
Option 2: Add only a single contact
Click List > Click Add a contact > Fill the form & assign to the LIST already created > Click Add Contact
Your upload attempt is unsuccessful? :
Please check if you have comply with these rules.
- Contact MUST have EMAIL input. Each contact MUST have email address otherwise Sifuchat won’t be able to upload it.
- Email column CANNOT be left EMPTY.
- Phone number MUST start with 60. DO NOT include +
- Any two or more contacts CANNOT share a similar email address or phone number, otherwise, it will be known as DUPLICATE and Sifuchat would not be able to detect it.
- LIST cannot be left empty and MUST follow the same spelling with no spacing or symbols.
Watch this video if you need more information: